NVA Terms of Use

National Vision Administrators, L.L.C. and its subsidiaries (collectively, “NVA”) are pleased to provide our website (www.e-nva.com) and any current or future mobile application (collectively, the “Platform”) as a service to our customers. Please review the following terms of use which govern your use of the Platform (the “Agreement”).

YOUR USE OF THE PLATFORM CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THE AGREEMENT. WE RESERVE THE RIGHT TO UPDATE OR MODIFY THIS AGREEMENT AT ANY TIME WITHOUT PRIOR NOTICE. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THE AGREEMENT WHENEVER YOU USE THE PLATFORM. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE PLATFORM.

1. Right to Change Platform

We reserve the right, at any time in our sole discretion, to modify, suspend or discontinue the Platform or any service, content, feature, or product offered through the Platform, with or without notice and/or offer opportunities to some or all users of the Platform, for any reason. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Platform, or any service, content, feature or product offered through the Platform.

2. Platform Content

Unless otherwise noted, the Platform, and all features and materials on the Platform, including text, images, illustrations, designs, icons, photographs, video clips, product names, and other content, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the “Content”), are owned, controlled or licensed by NVA.

The Platform and the Content are intended solely for personal, non-commercial use. You may download or copy the Content and other downloadable materials displayed on the Platform for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Content or the Platform.

Unless otherwise specified, the Platform and the Content are intended to promote our products and services available in the United States. The Platform is controlled and operated by NVA from its offices located at 1200 Route 46 West, Clifton, NJ 07013.

3. No Medical Advice

Nothing contained, expressed or implied in the Platform is intended as nor shall be construed as medical advice. No doctor-patient relationship is established between NVA and you by reason of your use of the Platform or under any circumstances whatsoever. Any information on this Platform relating to medical and health conditions or products and treatments is for general informational purposes only and is intended for use only by NVA customers in the United States. The information on the Platform is not intended to be a substitute for the advice provided by your health care provider or any information in any product packaging or labels. Individual inquiries about medical issues, or sensitive or confidential matters should be addressed to appropriate health care professionals.

4. No Legal Advice

Nothing contained, expressed, or implied in the Platform is intended as, nor shall be construed or understood as, legal advice, guidance, or interpretation. No attorney-client relationship is established between NVA and you by reason of your use of this Platform or under any circumstances whatever. The information in this Platform is for general informational purposes only. If you have questions about any law, statute, regulation, or requirement expressly or implicitly referenced in this Platform, you should contact your own legal counsel.

5. Registration

In order to access certain portions of the Platform, you may be required to register with NVA. In doing so, you agree to provide and maintain true, accurate, and complete information about yourself. If you are under 13 years of age, you may not use or register to use the Platform. If you are under the age of majority in the applicable jurisdiction, you may only use or register to use the Platform with the consent of your parent or guardian. Emancipated minors and minors who may, under applicable law, obtain health care services or health insurance without the consent of a parent or guardian, are treated the same as adults for purposes of registration and access to health information.

You are solely responsible for all use of the Platform under your account information and for maintaining the confidentiality of your account information. You agree not to hold NVA liable for any damages of any kind resulting from your disclosure of your account information to any third party, including, but not limited to, entities that aggregate account information or website content, or persons who are or claim to be acting as your agent, proxy or advisor. If you inform NVA or NVA has reason to believe that the security of your account may be or has been compromised, we have the right to suspend or terminate your use of the Platform or require that your account information be changed.

You agree to: (i) promptly notify NVA of any actual or suspected unauthorized use of the Platform, and (ii) ensure that you exit from your account at the end of each session.

6. Errors, Inaccuracies, and Omissions

Occasionally there may be information on the Platform that contains typographical errors, inaccuracies, or omissions that may relate to our products or services. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information if any information on the Platform is inaccurate at any time without prior notice.

7. User Content

NVA is pleased to hear from our customers and welcomes your comments regarding our products and services. However, if you send non-personal data, questions, comments, suggestions or other materials, whether online, by email, by postal mail, or otherwise, in response to articles or other information on the Platform (collectively, “User Content”), you agree that NVA may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any User Content that you forward to NVA. NVA is and shall be under no obligation:

(a) to maintain any User Content in confidence;

(b) to pay compensation for any User Content; or

(c) to respond to any User Content.

NVA has the right but not the obligation to monitor and edit or remove any User Content. You agree that your User Content will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your User Content will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the NVA or third parties as to the origin of any User Content. You are solely responsible for any User Content you make and its accuracy. NVA takes no responsibility and assumes no liability for any User Content posted by you or any third party.

8. Personal Information Submitted Through the Platform

Your submission of personal information through the Platform is governed by our Privacy Policy, which can be found on the Privacy Policy page. This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

9. Online Conduct

The Platform is intended to be used only for lawful purposes. You are prohibited from posting on or transmitting through the Platform any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, indecent, scandalous, profane, bigoted or hateful, libelous, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law. In addition, you may not engage in any activity on the Platform that restricts or inhibits any other user from using or enjoying the Platform by means of “hacking,” “cracking,” “spoofing,” or disabling or defacing any portion of the Platform.

If NVA is notified of allegedly defamatory, damaging, illegal, or offensive content provided by a user, NVA may investigate the allegation and determine, at its sole discretion, whether to remove or request the removal of such content from the Platform. NVA may disclose any content or electronic communication of any kind: (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Platform; or (iii) to protect the rights or property of NVA, its users or third party service providers.

NVA reserves the right to prohibit conduct, communication, or content that it deems, in its sole discretion, to be harmful to individual users or NVA; any rights of NVA or any third party; or to violate any applicable law. Notwithstanding the foregoing, neither NVA nor its providers can ensure prompt removal of questionable content after online posting. Accordingly, neither NVA nor its affiliates, nor any of their officers, directors, employees, or agents, nor providers shall assume liability for any action or inaction with respect to conduct, communication, or content on the Platform.

NVA may terminate your access, or suspend your access to all or part of the Platform, without notice, for any conduct that NVA, in its sole discretion, believes is in violation of any applicable law or is harmful to the interests of another user, a third-party provider, a service provider, or NVA.

10. Prohibited Material

You may not post or transmit through the Platform: advertising or commercial solicitations; software or other materials that contain so-called viruses, worms, time bombs, Trojan horses, or other harmful or disruptive components; political campaign materials; chain letters; mass mailings; spam mail; material protected by copyright, trademark or any other proprietary right; any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of the Platform or the Content; or posts that express or imply that any statements you make are endorsed by NVA. Additionally, you may not harvest or collect information about Platform visitors without their express consent.

11. Monitoring

NVA or its representatives have the right, but not the obligation, to monitor the Content of the Platform to determine compliance with this Agreement. We retain our right to and with our sole discretion, edit, refuse to post or remove any material that we find to be in violation of these conditions or that is otherwise objectionable or offensive. This same discretion applies to our right of disclosure of any material submitted to the Platform and circumstances surrounding its submission to any third party in order to operate the Platform properly and to protect our sponsors, our visitors, and ourselves and to comply with our legal obligations and government requests.

12. Consent to Electronic Communications and Opting Out

You consent to the receipt of electronic mail from NVA. You may opt out of future emails about products or services by following instructions contained in an email that you receive from us. We reserve the right, however, to email you important information relating to your account.

13. Copyright Complaints

The NVA Copyright Agent for notice of claims of copyright infringement on the Platform can be reached as follows:

National Vision Administrators, L.L.C.

Attn: Legal Department
1200 Route 46 West
Clifton, NJ 07013

Phone: (973) 574-2686

Email: copyright@e-nva.com.

14. Third Party Sites

The Platform may contain links to other websites. If you link to another website, you will leave the Platform and this Agreement will not apply to your use of, and activities on, those other websites. We encourage you to read the legal notices posted on those other websites, including their privacy policies. We shall have no responsibility or liability for your visitation to, and the data collection and use practices of, those websites.

You acknowledge and agree that we have no responsibility for the accuracy or availability of information provided by websites to which you may link from the Platform (“Linked Sites”). Links to Linked Sites do not constitute an endorsement by or association with us of such Linked Sites or the content, products, advertising or other materials presented on such Linked Sites. We do not author, edit, or monitor these Linked Sites. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such Linked Sites.

15. Indemnification

You agree to defend, indemnify, and hold harmless NVA, its affiliates, third party service providers, and their respective directors, officers, employees, owners, licensors, licensees, and agents from and against all claims, damages, losses, costs and expenses, including reasonable attorneys’ fees, arising out of a breach of this Agreement by you and/or your activities in connection with the Platform or any services related to the Platform. We may participate in the defense of any claim. You shall not settle any claim that affects NVA without our prior written approval.

16. Disclaimer

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE PLATFORM IS PROVIDED BY NVA ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, NVA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE PLATFORM, OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THE PLATFORM. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, NVA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. YOU ACKNOWLEDGE, BY YOUR USE OF THE PLATFORM, THAT YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, NVA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL PUNITIVE AND CONSEQUENTIAL DAMAGES.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, NVA, ITS AFFILIATES, AND AGENTS ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE CONTENT, INFORMATION OR OTHER MATERIALS LOCATED ON THE PLATFORM.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, YOU UNDERSTAND AND AGREE THAT NVA IS NOT RESPONSIBLE OR LIABLE FOR ANY TRANSACTION BETWEEN YOU AND THIRD PARTY PROVIDERS OF THIRD PARTY APPLICATIONS OR PRODUCTS OR SERVICES ADVERTISED ON OR THROUGH THE PLATFORM. AS WITH ANY PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, NO ADVICE OR INFORMATION WHETHER ORAL OR IN WRITING OBTAINED BY YOU FROM NVA SHALL CREATE ANY WARRANTY ON BEHALF OF NVA IN THIS REGARD. SOME ASPECTS OF THIS SECTION MAY NOT APPLY IN SOME JURISDICTIONS IF PROHIBITED BY APPLICABLE LAW.

TO THE EXTENT APPLICABLE, NOTHING SET FORTH IN THIS SECTION AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL NVA OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE PLATFORM, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF NVA HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE FOREGOING, IN NO EVENT WILL NVA BE LIABLE FOR ANY DAMAGES IN EXCESS OF ANY FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE PLATFORM DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.

Nothing in the Agreement removes or limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by its gross negligence, and, if required by applicable law, negligence. Some aspects of this section may not apply in some jurisdictions if prohibited by applicable law.

18. Severability

The provisions of this Agreement are intended to be severable. If for any reason any provision of this Agreement shall be held invalid or unenforceable in whole or in part in any jurisdiction, such provision shall, as to such jurisdiction, be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provisions hereof in any jurisdiction.

19. Applicable Law

This Agreement is governed by and shall be construed in accordance with the laws of the State of New Jersey, the principal place of business of NVA, without giving effect to any principles of conflicts of law. You agree to bring any claims against NVA exclusively in the courts of Passaic County, New Jersey.

20. Class Action Waiver

WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND NVA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and NVA agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.

21. Contact us

If you have any questions concerning the Platform or this Agreement, please contact us using the information below.

National Vision Administrators, L.L.C.

Attn: Legal Department
1200 Route 46 West
Clifton, NJ 07013

Customer Service: (800) 672-7723 or service@e-nva.com

Provider Relations: (888) 682-2020 or providers@e-nva.com