Subscribers: FAQs - Answers to Your Questions

To get the provider list for your plan, log in to this website or the NVA app and click on the Find a Provider link. You will need to insert a zip code and up to a 30-mile radius for your provider search. If you don’t have time to log in you can click on the find a provider icon and do a search. Just make sure your group/sponsor ID number found on your NVA ID card is readily available.

NVA’s national network of providers includes nearly 100,000 access points of care in all 50 states and Puerto Rico. It’s comprised of independent practitioners as well as optical retailers. By visiting a participating provider location you’ll always get more for your money.

You can easily check to see if your provider participates by calling us toll-free or using the provider locator on this website. If your provider is not currently one of our providers, contact us and we will invite that provider to join the NVA provider network.

If you do decide to use a provider that is not part of the NVA network, your plan may offer reimbursement of a percentage of the money you spent on covered services. Simply print the Out-of-Network Claim Reimbursement Form, complete it, attach your receipts, and mail it to NVA for processing.

You can easily check to see if your provider participates by calling us toll-free at 800-672-7723.

If you visit an in-network provider you do not need to submit a claim. If you visit an out-of-network provider and if your plan has an out-of-network benefit, you must pay for your services at your appointment. After your service, log in to this website and select “submit a claim” to be reimbursed. If your plan permits, complete and submit the online form. If the online form is not available, print out and complete a hard copy form found outside of log in. You must include an itemized, paid receipt(s) and send back a hard copy form via e-mail, mail, or fax to NVA for processing.

Using your NVA vision benefit is easy. Here’s all you need to do:

1. Select a Provider

Log in and use our NVA Smart Buyer^® provider search tool to help you save money OR if you’re in a rush simply click Find A Provider. You can call us anytime and we will find a provider for you.

2. Schedule an Appointment

Contact the participating provider of your choice, let them know your vision program is with NVA, and schedule a convenient time for your visit.

3. …and go.

The participating provider will do the rest.

You can order contact lenses online at http://www.contactfill.com and apply your NVA vision benefit towards the order. The NVA website provides you with a host of online features including provider selection, eligibility checking, and plan coverage.

Yes we do. You have the option of buying discounted contact lenses from Contact Fill, where you can apply your NVA vision benefit to your order of contact lenses.

Done with glasses? We’ve got you covered. We offer discounts on LASIK laser vision correction. Contact National Lasik Network online or by phone at 877-295-8599 to find a provider.

Your vision benefit also comes with discounts on hearing health care services and hearing aids.

If you have used up your benefit within your plan period you can use NVA’s EyeEssential^® Plan. Receive additional discounts on in-network purchases during the plan period. Some exclusions do apply and the EyeEssential^® Plan is not available in every state.

Your go-to guide for eyewear, NVA Smart Buyer^® helps answer common eyewear questions, such as: Do I need to pay extra for eye glass scratch coating? Do you really see better with digital lenses? What’s the difference between polycarbonate vs. high index lenses?

If you’re looking to save money on your eyeglasses, use the NVA Smart Buyer^® Provider Search tool. Here you will see a list of local providers broken out by the amount of frames available at their location at no cost to you! Log in to this website to access the NVA Smart Buyer^® or the NVA vision benefits member app.

Comprehensive eye exams not only determine your vision needs, but can detect eye diseases like cataracts and glaucoma, as well as diabetes, multiple sclerosis, and high blood pressure. For children, early identification and correction of sight problems can greatly aid their performance at school. Many people spend a large amount of time in front of computer screens and may benefit from corrective lenses that are specifically designed for computer use. No matter what the age, a regular eye exam is an important part of keeping you and your family in good health.

We can think of at least three ways being enrolled in an NVA vision benefit can save you money:

1. The average cost of eyeglasses (lenses and frames) is nearly $263 according to the National Association of Vision Care Plans. Include the cost of a comprehensive eye exam for $110 and you’re looking at costs approaching $400. Now multiply that for a family of four and your cost could be $1,600. Having vision insurance will cut those costs drastically. On average, NVA subscribers save about 74% on comprehensive eye exams and eyeglasses compared to what they’d pay without a vision benefit.

2. A comprehensive eye exam not only detects eye diseases but it can also reveal other health conditions such as diabetes, hypertension, and multiple sclerosis to name a few. Early diagnosis and treatment if needed are the best ways to address these chronic illnesses.

3. If you are looking to keep your costs down when you purchase eyeglasses, try the NVA Smart Buyer^®. When you log in and use our NVA Smart Buyer^® Provider Search tool you will see a list of providers in your area broken out by the number of frames available at their location at no cost to you. That information helps you select the best provider for you and your family.

It’s important to know that you do not need an ID card to access your vision benefits. Simply select a participating provider, call for an appointment and tell them that NVA administers your vision program.

However, if your plan provides ID cards, you will automatically receive two ID cards with the subscriber’s name listed. If you need replacement or extra cards, you may log in and print them from this website or log in to the app and flash your ID card at time of service. If your plan does not use this option, you can call our 24/7/365 customer services center at 800-672-7723 or e-mail us at service@e-nva.com to order ID cards.

You sure can! You can use your FSA or HSA dollars to pay your out-of-pocket expenses, including eye exam copay, out-of-pocket costs for prescription eyeglasses or contact lenses. You can even use them for LASIK surgery. Be sure you understand the rules of your particular account.