Providers: FAQs

To access the user-friendly provider features the NVA website offers, please click on Log In/Register. You must be a participating provider and have received your NVA welcome packet e-mail that included your suffix code, which will be necessary when setting up your user name and password. If you are not an NVA provider and would like to become one, please select Join Our Network and submit the required information to apply.

After you create an account you’ll have access to:

• View subscriber eligibility for services and eyewear
• Access plan design information
• Request authorizations for eligible members
• Submit claims electronically
• View your claims payment history

Our credentialed panel of vision care experts reaches millions of NVA members and includes ophthalmologists, optometrists, and opticians across the United States and Puerto Rico. Join the NVA network to expand your practice by providing vision care services to our members.

NVA recognizes the provider as the primary component of vision care delivery and has incorporated the following services to better assist you:

• No enrollment fees
• Use of your own on-site lab or vision care professional lab of your choice (depends on member vision benefit plan)
• Twice-monthly payment cycles
• Website services: request authorizations, submit claims and view claims history
• Dedicated toll-free line (888-682-2020) for use by NVA participating vision care experts
• Integrated Voice Response (IVR) system to speed access to eligibility and payment information related to provided services
• Responsive Network Support department with provider service “Help Desk“
• Specially trained Provider Service Representatives devoted to you

Ready to join the NVA Network?

To learn more about the benefits of joining the NVA Provider Network, please call us at 888-682-2020 or e-mail us at providers@e-nva.com.

To become a participating NVA provider, please click on Join Our Network and follow the online instructions.

If you would like to receive a hard copy application, call us at 888-682-2020 to request it be mailed or faxed. You can submit the completed application and all requested paperwork via e-mail at newproviders@e-nva.com, by fax at 855-443-1949 or by mail to "Attention: NVA Provider Network Recruitment, 1200 Route 46 West, Clifton, NJ, 07013". The process of contracting and credentialing new providers includes source verification and validation of provider qualifications and are performed on all applications, per NVA’s NCQA-guided credentialing process. New provider credentialing is typically completed within 90 days.

If you forget your username or password and could not reset your password using the prompts found on the log in page under “forgot password”, please e-mail NVA at webcustservice@e-nva.com. Tell us “I forgot username”, “I forgot my password”, or both, “I forgot my username and password.” Please include your provider number. You can also call 1-800-672-7723 to receive assistance.

National Vision Administrators (NVA) selection of the most qualified ophthalmologists and optometrists in our network is accomplished through an extensive NCQA guided credentialing process. Credentialing staff members collect, validate, and submit all history and quality data for review by the Credentialing Committee. Source verification of education, licensure, board certification, and DEA registration (where applicable) is obtained and the National Practitioner Data Bank is queried for all applicants. The Credentialing Committee assesses each provider’s credentials based upon pre-established guidelines of the professional qualifications and office qualifications deemed necessary to provide quality patient care.

The credentialing and recredentialing of providers is ongoing to ensure the quality of care provided by our network providers. Recredentialing, conducted every three years, is based on a review of updated documentation, (licensure, National Practitioner Data Bank inquiry, malpractice history, etc.).

Our network of vision care experts are paid twice monthly.